Refund & Exchange Policy

RETURNS
CONDITIONS

What can I return or exchange and when?

If you change your mind on an item, you can return it for an exchange or refund. Please see returns policy here for further details and return conditions. The change of mind policy does not impact your rights under the kuwaiti Consumer Law and Regulations.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

Exchanges 

How do I exchange an item?

Easy in-store exchange  Whether you bought it online or in-store, you can bring your item in-store to  exchange it. For online orders, we will need to issue you a refund back to your original method of payment via our online returns system. You can then re-purchase an alternative size, colour or item in-store.

Online exchange  You can exchange your item for one of a different size or colour by sending it back and  requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you will also be charged the difference.